Terms & Conditions

Use of the website operated by PUFFER RED’S INC. (collectively, “PUFFER RED'S,” “we,” “us,” “our”) located at www.pufferreds.com, together with all products and services PUFFER RED’S may offer from time to time via PUFFER RED’S website, PUFFER RED’S related social media sites and pages (for example, on Instagram, Twitter, and Facebook), or otherwise through your interactions with PUFFER RED’S (the website, products, services, and social media pages, collectively, the “Services”) are subject to the terms and conditions stated herein (“Terms and Conditions”).

By your use of the Services you agree to these Terms and Conditions, and you certify that you are 18 years old or older and are able and competent to give PUFFER RED'S rights as detailed in these Terms and Conditions and to comply with these Terms and Conditions. The Services are not intended for individuals under the age of 18.

THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES.

If an order is placed, we reserve the right to cancel it at anytime if there is suspicion of fraud, insufficient stock, the failure to authorize credit cards or any other reason.

RATES AND GENERAL POLICIES
Currently, we are only shipping within the Unites States, including Alaska and Hawaii, but not including territories. Average Shipping costs range between $11-$14 anywhere in the United States, but are not guaranteed to be in that range.

INTERNATIONAL ORDERS
Please note that PUFFER RED'S will not calculate, invoice, or collect any taxes, duties, import fees, or related amounts or charges (“Duties”) other than shipping costs at checkout. You are responsible for paying applicable Duties. PUFFER RED'S is not responsible for, and will not reimburse, any Duties or costs (including costs of return shipping) resulting from your refusal or failure to pay Duties.

PACKAGES RETURNED BY CARRIER/PACKAGE NOT RECEIVED
If a package is returned to us by the carrier due to incorrect address, we will not be responsible for re-shipping the item. Upon the package being returned, we will contact you for the additional re-shipment charges. If you do not wish to pay the additional shipping charges, we will issue a refund for the initial purchase. If you do not receive your package for any other reason, please contact us and we will deal with these situations on a case by case basis.

Sale

We at PUFFER RED'S carry the latest and the most up-to-date products from our partnered vendors. Items that are past their season are subject to a discount; we also hold special promotional sales events on certain holidays.

Stock

Though PUFFER RED'S makes its greatest effort to keep items in stock, on rare occasions items ordered may be out of stock. If this occurs we will notify you as soon as possible to notify you of the issue and present you with refund or credit options. Most items are not re-stocked, but in the case we will be receiving more of the out of stock item, you will be notified.

Orders

If an order is placed, we reserve the right to cancel it at anytime if there is suspicion of fraud, insufficient stock, the failure to authorize credit cards or any other reason. 

Shipping + Returns

Please see our Shipping | Delivery and Refund policies.

New Release & Special Release

New release, major drops, and special release items (including but not limited to Air Jordan, Nike, Yeezy, etc.) are not eligible for cancellation for any reason. These items are considered FINAL SALE. These items also are not eligible for return or exchange, or free shipping unless otherwise noted.

Puffer Reds holds the right to determine and classify items that are considered new release, major drops and special release.

Re-Stocking 

Items that are returned or cancelled may be subject to a 25% restocking fee if deemed necessary.

Privacy Policy

Credit card and personal information is only used by us for the purpose of completing transactions and shipments. Credit card numbers and other financial information is not stored. Your personal information will never be sold to a third party for any reason.