All Puffer Reds purchases have a 30-day return policy (some exceptions apply).

All purchases made on, or at a Puffer Reds store have a 30-day return period. Feel free to test out those Purple jeans, the Ksubi shirts, the new Nike or Air Jordan drop, and everything else on our catalogue to make sure they fit you the way you want them to.

You can return items (some exceptions apply) for any reason within those 30 days.

Online shopping made friendlier. Enjoy your 30-day trial. Shop confidently with Puffer Reds.



How do I return an order?

Please email with your Order Number and a simple Description of the reason for a return. We will promptly send you a return label - the refund will be processed within 2 days from the day of we receive the return.


How do I return a store purchase?

You can bring the item you want return to either of our store locations.


Do I need a receipt?

Orders placed online, we would only require your order number and a brief description, i.e. - shoes too big. We will send a return label to the email associated to the purchase.

For brick and mortar purchases, the best way is for you to provide the original receipt. Members' purchases can be accessed without a physical receipt.