Shipping, Returns & Inquiries

CONTACT

For all inquiries please reach out to us at:

Puffer Reds Online Customer Service
(734)-485-7050
orders@pufferreds.com
Hours: Monday-Friday 10am-6pm EST

Puffer Reds Online Order Processing Hours

Hours: Monday-Friday 10am-6pm EST

 

RETURNS AND REFUNDS

RETURN POLICY

  • Items may be returned within 30 days of the purchase date.
  • Items must be received by the store within 30 days of the purchase date in order to exchange/return them.
  • Items in new condition, other than major new releases, may be returned for any reason.
  • Returned items are subject to management approval and inspection.
  • Returned items in new condition may be refunded, or exchanged for equal value (excluding shipping costs).
  • Shipping costs will not be reimbursed for items that are returned for an exchange or refund that are in new condition.
  • Costs to ship returned items must be handled by the customer unless the return reason is our fault (wrong size, wrong item, etc.)
  • If an item is returned worn or damaged, it will be returned to sender.
  • We do not accept returns, refunds, cancellations or exchanges on major new release/ major drop items (YEEZY, Jordan Retro, etc.)
  • Items that are returned or cancelled may be subject to a 25% restocking fee if deemed necessary.
  • Items that are cancelled due to suspicion of bots or other auto-purchasing software are subject to a service fee. 

REFUND POLICY

  • Refunds will be distributed via the same payment method used to purchase the returned item.
  • Refunds may take 3-7 business days to be processed.

RETURNS

Please Ship returns to the following address:

ATTN: E-COMMERCE
Puffer Reds
113 W Michigan Ave
Ypsilanti, MI 48197

 

SHIPPING

RATES AND GENERAL POLICIES
Currently, we are only shipping Nike and Air Jordan products within the United States, including Alaska and Hawaii, but not including territories. Average Shipping costs range between $7-$11 anywhere in the United States, but are not guaranteed to be in that range.

PACKAGES RETURNED BY CARRIER/PACKAGE NOT RECEIVED
If a package is returned to us by the carrier due to incorrect address, we will not be responsible for re-shipping the item. Upon the package being returned, we will contact you for the additional re-shipment charges. If you do not wish to pay the additional shipping charges, we will issue a refund for the initial purchase. If you do not receive your package for any other reason, please contact us and we will deal with these situations on a case by case basis.

INTERNATIONAL
Please note that  PUFFER RED'S will not calculate, invoice, or collect any taxes, duties, import fees, or related amounts or charges (“Duties”) other than shipping costs at checkout. You are responsible for paying applicable Duties. PUFFER RED'S is not responsible for, and will not reimburse, any Duties or costs (including costs of return shipping) resulting from your refusal or failure to pay Duties.

NIKE + JORDAN ORDERS as of 2020 Jordan and Nike brand no longer authorize shipping out of the country. We apologize for any inconvenience. 

SALES TAX

Customers within the state of Michigan will be charged the current, 6% tax rate on all purchases. Customers outside of the state of Michigan will not be charged sales tax.

 

PRIVACY

YOUR INFORMATION
To understand how we collect, use and safeguard the information you may provide to us via the Services, including personal information, please review PUFFER RED’S Privacy Statement.

PUFFER REDS RELEASES DECEMBER

  • DC1411-001

    Nike Air Max 2 CB 94 'Triple Black'

    12/12/2023

  • CT8012-170

    Air Jordan 11 Retro 'Gratitude'

    12/09/2023

  • FD0212-200

    Nike ACG Torre Mid Waterproof 'Pecan'

    12/05/2023

  • FD0212-800

    Nike ACG Torre Mid Waterproof 'Burnt Sienna'

    12/05/2023

  • FD5847-003

    Air Jordan Big Kids' 1 Mid SE Craft

    12/02/2023

  • FQ4077-002

    Nike ACG Mountain Fly 2 GORE-TEX

    12/01/2023

  • FQ8897-252

    Nike Women's Dunk Low 'Sesame Bronzine'

    12/01/2023

  • ID3512

    The Grinch x adidas Forum Low Cream Slime

    12/01/2023

  • FN7200-224

    Nike Air Max 1 'Tan Lines'

    12/01/2023

PUFFER REDS RELEASES NOVEMBER

  • DZ3531-400

    Nike Air Max Plus Light Photography

    11/30/2023

  • FQ8898-325

    Nike Women's Zoom Vomero 5 'Sequoia'

    11/29/2023

  • FD5743-200

    Nike Air Max 1 Keep Rippin' Stop Slippin' 2.0

    11/28/2023

  • FQ8900-440

    Nike Women's Air Max 1 'Denim Aura'

    11/28/2023

  • FD1334-001

    Air Jordan 8 Winterized 'Gunsmoke'

    11/27/2023

  • FD1317-007

    Air Jordan 1 Mid 'Six Championships'

    11/27/2023

  • CT8532-080

    Air Jordan 3 Retro 'Fear'

    11/25/2023

  • FD9082-103

    Nike Air Max 1 'University Blue'

    11/23/2023

  • DZ2628-103

    Nike Women's Air Max 1 'Red Stardust'

    11/23/2023

  • 414571-171

    AIR Jordan 13 Retro 'Wheat'

    11/21/2023

  • FQ8127-030

    Nike Terminator Low 'Black Croc'

    11/18/2023

  • FB9927-200

    AIR Jordan 4 Retro Craft SE 'Olive'

    11/18/2023

  • FD7039-200

    Nike Air Force 1 Low 'Chocolate'

    11/16/2023

  • DR8884-101

    AIR Jordan 2 Retro 'Italy'

    11/15/2023

  • DZ3324-003

    Tatum 1 'Home Team'

    11/14/2023

  • FQ8827-324

    Nike Air Max Penny 1 'Stadium Green'

    11/13/2023

  • FD6812-400

    AIR Jordan 5 Retro 'Georgetown'

    11/10/2023

  • FB8455-001

    Nike Women's Air Max 90 'Multi-Corduroy'

    11/09/2023

  • FB8454-300

    Nike Women's Air Max 97 'Corduroy'

    11/09/2023

  • DQ8580-100

    Nike Women's Dunk Low 'Vintage Green'

    11/09/2023

  • FB9660-002

    Nike Air Max 1 SC 'Violet Dust'

    11/09/2023

  • FV0397-001

    Nike Zoom Vomero 5 'Light Bone Medium Olive'

    11/09/2023

  • FB6877-001

    Nike Women's Cortez '72 'Black Sail'

    11/08/2023

  • FQ8744-410

    Nike Air Force 1 Low 'Tweed Corduroy'

    11/07/2023

  • FQ8746-410

    Nike Dunk Low Premium 'Tweed Corduroy'

    11/07/2023

  • FV1166-200

    Nike Zoom Vomero 5 'Plum Eclipse'

    11/07/2023

  • DZ5485-042

    AIR Jordan 1 Retro High OG 'Royal Reimagined'

    11/04/2023

  • FQ8368-902

    Nike Air Force 1 Low 'What The'

    11/03/2023

  • FQ8825-100

    Nike Air Force 1 Low 'Game Royal'

    11/03/2023

  • FQ8826-100

    Nike Dunk Low 'Game Royal Navy'

    11/03/2023

  • FD9082-104

    Nike Air Max 1 'University Gold'

    11/02/2023

  • DX5883-102

    Nike Women's Air Force 1 Low Easy-On 'Rugged Orange'

    11/02/2023

  • FV1167-001

    Nike Women's Dunk Low 'Cool Grey'

    11/01/2023

  • FN6594-002

    Nike Air Alpha Force 88 Black Guava Ice

    11/01/2023

  • FN6833-657

    Nike Zoom Vomero 5 'University Red'

    11/01/2023

  • 852542-007

    Air Jordan 1 Mid Patent 'Black/Gold'

    11/01/2023